Contestability For Content Moderation

Content moderation systems for social media have had numerous issues of bias, in terms race, gender, and ability among many others. One proposal addressing such automated decision making is by designing contestability, whereby users can shape influence how decisions are made. In this study, we conduct a series participatory design workshops with participants from communities that experienced problems content the past. Together participants, explore idea contestability find users' designs suggest three fruitful, practical avenues: adding representation, improving communication, compassion. We conclude recommendations drawn participants' proposals, reflect on challenges remain.